Your privacy is important to us. Northern Patio is committed to respecting and protecting your privacy.
Please see our Terms and Conditions.
What We Do
Our collection of your information will only be used for the reason for which it is collected. Our collection of your information is purposefully limited to what we find reasonable and useful under the circumstances of which we use it.
Your information is kept confidential and secure. It will not be disclosed to anyone outside Northern Patio and our selected third-party service providers, such as PayPal (see below), without your consent, unless required by law.
What Your Information Is
Your information is broadly defined as an identifiable individual. The information we collect from you (such as your web browsers cookies; defined below) often has its personal identifiers removed so that it is impossible to determine the identity of the person to whom the information relates. However, you may provide us with information that is more specific to you as an identifiable individual and retain some personal identifiers. You will find more information on this below.
Your Information We Collect
With your consent, we may collect your information in person, over the phone, by mail, by e-mail, through the Internet, or from our selected third party service providers. The type of information we usually collect may include your Name, Mailing and/or Street Address, E-Mail, Telephone Numbers, and Transaction History.
It is always your choice whether or not to provide us with your information. However, withholding your information may restrict or prevent us from providing you with services or products.
We may directly collect analytics data, or use third party analytics tools and services to help us measure traffic and usage trends for our website. These tools collect information sent by your browser or mobile device such as the web pages you visit on our website. We collect your information in such a way that it cannot reasonably be changed to identify any particular individual user.
We may also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your username and password remain confidential, do not share the information with anyone. If you register on Nothernpatio.com, you are responsible of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
In order to process your orders placed on this website, you must first complete the form. During registration, you will be required to provide contact information which includes your name, e-mail address, telephone number, and street address.
How We Use Your Information
We may use your information to:
Identify you and communicate with you
Process your orders
Deliver your orders/do returns or exchanges
Provide you with ongoing services
Provide warranties for products and services
Protect you and us against error and fraud
Administer refunds or exchanges
Announce product safety recalls or warnings
Comply with legal requirements
Measure traffic and usage trends for our website
Diagnose or fix technological problems
We may disclose your contact information (such as your name and mailing address) to our third party service providers so they can send our promotional materials.
We do not always directly provide all the products and services related to your relationship with us (e.g. Facebook, Twitter). We may use selected third party services to process or handle your information on our behalf and to assist us with various services such as printed mailings and e-mail distribution. You acknowledge that we may release information about you to them. Some of our selected third party service providers are located outside of Canada. As a result, your information may be accessible by regulatory authorities without notice in accordance with the laws of other jurisdictions.
Your information may be used to create statistics about our business. These statistics would not contain information that could identify you personally.
We may inform you about products or services by mail, e-mail, or telephone. If you do not wish to receive direct marketing, contact us and tell us that you do not wish to be contacted. As some of your information may have been given prior to your request of not being contacted, there may be a period of time after the date of your request during which time you may receive Northern Patio marketing.
Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, and CSV or CVV. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you.
We do not keep records of your financial information.
Use of Information and PayPal
In order to have transactions between Northern Patio and its users, we use PayPal for merchant services. PayPal allows Northern Patio limited access to other users’ contact or delivery information. As a seller, Northern Patio may have to access the User ID, e-mail address, and other contact or delivery information of the buyer. As a buyer, you may have access to the User ID, e-mail address, and other contact information of Northern Patio.
With respect to other users’ personally identifiable information, Northern Patio agrees that the information we obtain through the PayPal services or through a PayPal-related communication or PayPal-facilitated transaction, we will only use this information for: 1. PayPal-related communications that are not unsolicited commercial messages, 2. Ancillary actions in relation to the PayPal payments or the transactions for which PayPal has been used, and 3. Any other purpose that such user consents to after adequate disclosure of the purpose(s).
Consent can be expressed or implied in different circumstances. Expressed consent can be given by you in writing, in person, electronically, by telephone, by e-mail submission, or by filling out forms. Implied consent may be used by us for circumstances such as delivering merchandise. We will not use your implied consent for the use or disclosure of your information.
With reasonable notice, you may withdraw your consent at any time unless your information is necessary for us to fulfill our requirements to serve you or for legal requirements. To withdraw your consent, contact us and advise what information you no longer want us to use. Some of your personal information may be retained by Northern Patio for reasonable purposes such as billing, audit, archival, warranty, legal, or product safety purposes.
Protecting Your Information
We have processes and procedures to keep your information safe and secure. Northern Patio’s associates and employees are informed in the importance of safeguarding your information from loss and unauthorized access. It is also important that you take the necessary precautions to help keep your information safe and secure.
We will not rent or sell your information into third parties outside of Northern Patio.
Accessing Your Information
With a written request, you may access and verify your information and find out whom we have disclosed it to. At the time of your request, we will require specific information from you to verify your identity before we can provide you with your information.
There may be instances where we will be unable to provide you with your information for reasons such as no longer needing it for our purposes or it is subject to disclosure for legal reasons.
Changing Your Information
To keep your information current, we encourage you to notify us of inaccuracies or corrections as often as you wish. This allows us to provide you with the best possible service. If you identify any incorrect information, we ask you to please put your request in writing so we can make the proper changes.
If you have any questions, comments, or concerns about your privacy or your information, please contact us.
Northern Patio does not sell products for purchase by children. If you are under the age of 18, you may only use Northernpatio.com in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the internet from children under the age of 13. Northern Patio is committed to protecting the welfare and privacy of children. If a parent or guardian, or other concerned person becomes aware that we have collected information from a child, including one less than 13 years of age, please contact us promptly and we will take steps to delete and remove any such information.
Links to Other Websites
When you visit our website, we may send one or more cookies (a small text file containing alphanumeric characters) to your computer that uniquely identifies your web browser and lets Northern Patio’s website help you access and navigate through it. A cookie may also convey information to us about how you view the website as well as placing less of a strain on our back-end infrastructure. Cookies allow a website to recognize repeat users and allow a website to track usage behaviour that will allow content improvements. The information these cookies collect are not used to track your browsing activity on other websites or services.
Only aggregated data is used – not individual data – to perform statistical analyses of user behaviour and characteristics. The data will help in order to measure interest in various sections of the website so as to improve design and navigation.
Cookies may be removed by following directions within your web browser. Alternatively, session cookies can be temporary and disappears after you close your web browser. You can reset your web browser to refuse all cookies or to notify you when a cookie is being sent.
We may also use web beacons in HTML-based e-mails or within the website to track which e-mails are opened or which web pages have been clicked upon. This information allows for more accurate reporting and usage of the website.