Help Center

  • General

    Can I order fabric by the yard and sample fabrics?

    Yes – to order fabric by the yard, click on the “Fabric by the Yard” tab on the main page. All Sunbrella fabrics come in 54″ width rolls. Select your fabric style and the number of yards you need. Pricing is per yard and varies depending on the colour and thread count of the fabric. If you are having difficulty, please contact us using our “Contact Us” form and someone will be in touch.

    To order fabric samples, please use our “Contact Us” form and in the body of your message, include the names of the samples requested along with your full mailing address and phone number. We strive to get samples to you within a few business days, but unforeseen shipping delays due to COVID may extend this timeline.

    How do I find matching or coordinating fabrics?

    Visit www.sunbrella.com and search for the fabric you are trying to coordinate with. Usually, the fabric you are requesting will be the first result in the search. When you click on the link, coordinating fabrics to the one you have searched for will be shown on the right hand side of the page under “Upholstery and Drapery”. Please note that any fabrics shown under “Shade” are awning grade and not available.

    What is Sunbrella fabric and why do you use it?

    Sunbrella is the leader of outdoor fabrics with hundreds of designs and colours to suit your backyard lifestyle. Made from solution-dyed acrylic, Sunbrella fabrics are colour fast, durable and are resistant to stains, mold and mildew. We use Sunbrella fabric because it is made for the outdoors and comes with a five year fade warranty so you have peace of mind that your investment will last.

  • Design

    What is the best way to send you my cushion dimensions?

    If you are not ordering a cushion directly from our website and need further assistance, you can message us through our “Contact Us” contact form. We may require photos of your existing cushions or the frames that the cushions will sit on. Alternatively, you can mail us a paper template of your cushions and we can assist you with a quote.

    How thick should my cushions be?

    We get a lot of inquiries as to how thick cushions should be, but generally it is up to your personal comfort and style preference. Our standard thickness for deep seating cushions is 4-5”. Seat pads and bench cushions are usually 2-3”. We can accommodate cushions up to 6” thick.

    Should I add ties to my cushions?

    If your cushions are used often, it might be a good idea to add ties to stop them from moving around on the chair. We will place your ties within the seams of the cushion close to where the frame of your chair will be for easy tying access. Our ties vary from 12-24” long depending on the cushion style.

    Will my cushion have a zipper?

    Yes – excluding Adirondack cushions which are sewn shut, all cushions will come zippered. We will coordinate your zipper colour to your fabric choice unless otherwise specified.

    When would I choose rounded corners for my cushions?

    Generally, chairs that are more traditionally styled with rounded backs and arms typically have cushions which are rounded in the corners. Contemporary furniture with straight lines and low backs look best with square corners. It’s a personal preference as to whether square or rounded corners are best for you. If you have any questions, feel free to message us photos of your existing furniture frames.

    What are my cushions going to be stuffed with?

    Throw pillows, deep seating back cushions and Adirondack chair cushions are stuffed with loose polyester fibre fill. All other cushions are made with high density polyurethane foam wrapped in compressed polyester batting for comfort.

    How do I try to keep my cushions within my budget?

    The two largest cost factors for your cushions are the fabric and the labour. Here are a few tips on keeping your cushions on budget:

    1. You may select the price range of your fabric using the prompts in the fabric gallery – most fabrics that are solids and stripe patterns are less expensive than some other highly patterned fabrics that are available.

    2. Choose a bull nose style cushion with no buttons or piping – due to the complex and time consuming nature of piping, there is a surcharge added to orders who have selected this option.

    3. If you can, try and stick to our standard sizes rather than a custom cushion.

    4. Do not add fabric ties – if your cushion will not be moving around on your chair, consider removing this option.

    Don’t make your cushions overly thick – thicker pieces of foam are more costly, and are bulkier and heavier to ship which increases applicable freight charges.

  • Fabric Care and Cleaning

    How do I clean my cushions?

    Most spills and stains can be removed from Sunbrella fabric by spot cleaning with Dawn dish soap and lukewarm water. Cushions can be dried naturally outside. For more harsh stains, please refer to Sunbrella’s Fabric Cleaning Guide. Sunbrella fabric is coated with fluorocarbon which gives it a water repellent finish. Cleaning your cushions will remove this finish, so after cleaning, a fabric guard should be reapplied.  We strongly advise not removing the casings from the foam due to the difficulty of re-stuffing the cushion. Never use hot water or a tumble dryer as the fabric will shrink.

    Is Sunbrella waterproof?

    No – Sunbrella fabric is water-repellent. During the final stages of manufacturing, Sunbrella is treated with a water-repellent finish which allows water to bead on top of the fabric and run off. If water is left to sit on the cushion, it will eventually seep through the fabric and into the foam.

    Some fabrics are offered in Sunbrella Rain finish which is a non-porous barrier applied to the backside of the fabric creating a waterproof effect that allows water to bead off the cushion.  Fabrics with the Rain finish have a slighter stiffer feel when comparing to fabrics without the Rain treatment.  Cushions made with this special treated fabric are constructed with venting on the underside of the cushion to allow for air circulation.  This fabric is special order and an additional 20% premium cost will be incurred to the customer.  Orders requesting the fabric cannot be changed once placed.

  • Ordering Process

    Where can I add a note about my order?

    You can add any notes in the “Order Notes” section during check out. If we have any questions, we will reach out to you.

    Can I get a quote for my order?

    Yes – please reach out to us using the “Contact” form on our website giving us as much information as we can about your furniture/existing cushions. Also providing us with your address can help us estimate shipping costs.

    Can I get my order expedited?

    This can be done at our discretion on a case by case basis but will depend if we have your fabric and foam selection in stock and current lead times of our orders. During the summer months, our manufacturing time will increase due to the volume of orders. Please feel free to message us to get a better idea of current lead times. Expedited orders may incur additional shipping fees.

    I’ve placed my order – now what happens?

    You’ll receive an email from us to confirm we have received your order, along with your invoice.

    Please take a look to confirm we have all the correct information so we may address any errors immediately.

    What do I do if I need to make a change to the order I have placed?

    Please let us know IMMEDIATEDLY if any changes need to be made to your order by filling out our “Contact Us” form. All changes and errors can be rectified if caught within 24 hours of order placement. Beyond this time period, we cannot guarantee any changes will not incur additional costs to you if we have already cut fabric for your order.

  • Shipping and Payment

    What payment methods do you accept?

    We currently accept payments through PayPal. You can use your PayPal account, or any Visa, Mastercard or American Express card through the PayPal portal without creating an account.

    When does my credit card get charged?

    All online orders are charged to your credit card or PayPal account immediately. As many of our orders are custom, we require payment in full for an order to be accepted and put into production.

    When will I expect to see my cushions?

    This will vary greatly depending on the time of year and stock levels of fabric and foam. During the winter months, cushions can take as little as 2 weeks to be completed and shipped. Summer months are our peak manufacturing time, and lead times can be as long as 6+ weeks. We are happy to take inquiries about the status of your order, but may not be able to give an exact lead time due to the recent inconsistencies with our fabric and foam suppliers. As soon as your order is complete, you will receive an email with your shipping tracking number. Please reach out to us to inquire about current lead times before placing an order.

    Can I pick up my order to save money on shipping?

    Customers may pick-up their orders from our production center located in the Niagara Region of Ontario and must first be pre-arranged through our email contact.  For safety reasons, this is available on a case by case basis.

    What is your return policy?

    Please see our Terms and Conditions.